Terms & Conditions
We accept orders only on the basis that you have read and understood our terms and conditions.
Minimum age to purchase a BB gun is 18 years. An adult must supervise persons under the age of 18 years. No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Guns must NOT be concealed on one’s person, or pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft BB gun.
From 01/10/2007 the laws regarding Airsoft guns have changed for the UK. Under the VCRA Bill 2006 it is illegal to buy or sell an Airsoft gun to anyone under the age of 18 years. Under Section 36 of the V.C.R Act it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.
From receipt of order, we aim to dispatch your order on the same day for orders before 3.pm or on the next working day when possible, but some custom products or goods from the breakers yard may take longer. Please allow up to 3 working days from the day of dispatch before contacting us. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. When calculating the number of days for delivery please do not include ether Saturday or Sunday. We are not responsible for the shipping company’s performance or any loss from an order not arriving on time.
Please see our returns page by clicking here.
Unfortunately, we cannot offer a refund If you have had a change of mind.
In the event of a fault our please contact us via email on firstname.lastname@example.org or 01202 619419 and we will assess the fault and advise you if you need to send the product back to us or not. In most cases problems can be fixed over the phone.
Please note we do not accept returns on situations as marked out below.
1. You don’t have a proof of purchase.
2. You have physically damaged the goods due to misuse (for example if you have broke it by hitting, dropping it etc or have over tightened something)
3. You have painted the product (please note it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.)
4. You have taken the product apart and put together again. (unless done by a qualified person)
5. You have broke your gun due to using incompatible bb pellets with you bb gun (all of our guns need to be used with high quality bb pellets that are perfect round with no pips)
6. You're product is broken as a result of normal wear and tear.
7. You are outside your warranty.
Faults within 30 days:
An exchange, repair or refund will be issued providing the item is returned within 28 days from the original date of purchase provided you comply with the above.
GETTING YOUR PRODUCT BACK
If your returned item is not found to be faulty we will contact you and tell you that you will need to make arrangements to collect the item from us or ask us to send the product back to you but you will have to pay for the postage for this. If you don't the item will become our property within 90 days and we will dispose of it.
The warranty on your product will be void if a product is taken apart, or modified in any way, including painting IN BLACK OR ANY OTHER COLOUR!.
If a gun is jammed because of poor quality BB pellets or it is our opinion that BBs have been reused i.e. fired at least once before, your warranty will be void and no credit, refund or replacement will be issued. Accessories included within a gun sets are not included in the warranty as they are usually low quality including batteries and chargers. All accessories sold separately are covered under our standard warranty or manufacturer warranty.
WD40 and Other Impregnating Oil: If our engineers suspect that unsuitable oil has been used to lubricate your gun resulting in, loss of power, deteriorating seals, and other issues, only use recommended silicone based oil and lubricants on your Airsoft bb gun.
If your product has a faulty you must return the item back to us within 28 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 28 days from the item being delivered. We cannot refund postage of any item back to us as it is your responsibility to return the product to us in a satisfactory condition.
PLEASE NOTE, all refunds can take up to 14 days to process. Only contact us if 14 days has past and you have not received your refund.
DUTY TO TAKE CARE
While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received by us i.e. we are only responsible for goods received by us via the provided method. We will not be responsible for any physical damage to the products due to dropping or hitting etc.
We do test every single return, if a returned item is found not to be faulty we will return the item to you and you will be liable for the postage charges. We would advise you to check the item and the instructions thoroughly before returning a faulty item as we will not refund any items found to be in good working order. We can also not refund or replace any BB guns that have been misused, or if low quality bb pellets have been used, or if BB pellets have been re-used.
Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.